Can I return a product if I no longer need it?Updated a month ago

If you’d like to return a product due to a change of mind, please contact us at [email protected] within five (5) days of receiving your order to obtain written approval. Unfortunately, we’re unable to accept returns for change of mind after this period.

Please note:

• Certain products are not eligible for return, including diagnostic reagents, refrigerated or frozen items, custom or special orders (such as those requiring specific shelf life or batch specifications), bulk products, and orders under $30.

• Returns due to change of mind may be subject to a 35% restocking fee.

• Ownership of the returned product transfers back to Chem-Impex once we receive it at our facility.

• Returned products must be in their original packaging, with the original label intact, and unaltered in form or content.

If you have any questions or would like help with the process, our team is always here to assist you.