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Chem Impex Help Center

<p>We&#x2019;re truly sorry to hear if you&#x2019;re experiencing any issues. Please reach out to us right away at <a href="mailto:customer@chemimpex.com">customer@chemimpex.com</a>. Our team takes the quality and reliability of our products very seriously, and we&#x2019;ll work closely with you to make things right.</p>

We’re truly sorry to hear if you’re experiencing any issues. Please reach out to us right away at customer@chemimpex.com. Our team takes the quality and reliability of our products very seriously, and we’ll work closely with you to make things right.

Who do I contact if there is an issue with the product performance?

Product Information

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Loyalty and Marketing

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Is there a way to track my order online?

Where can I find Safety Data Sheets (SDS), CoA, or technical documents?

What if I need a technical document that isn't provided on the product page?

What if I have a technical question about a product?

How can I access my orders and account information?

Navigating the Website

Where can I find your Terms & Conditions?

Terms & Conditions

General Inquiries

Can shipping be charged to my FedEx account?

How can I place an order with Chem-Impex?

How do I make a change to my order after it has already been processed?

Does Chem-Impex ship internationally?

Is an Account required to place an order?

Which currency is my order charged in?

What payment options are available?

How can I request a quote for bulk quantities or custom synthesis?

What can your products be used for?

Can I use the products for personal use?

Can I add/remove items to/from my order once it has been placed?

How can I search for a product by CAS number, catalog number, or chemical name?

How do I apply promo/discount codes?

Ordering

How can I purchase DEA regulated products?

DEA regulated products

Ordering Information

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How do I create an account?

How long does it take for approval after registering for an account?

Can I place an order while I am waiting for approval for an account registration?

How do I know if my Account registration is approved or denied?

Why can't I see all my past orders?

Are there restrictions on who can register for an Account?

What happens if I am not approved for an Account?

Account Information

Do you offer payment terms and how can I apply?

Who do I contact regarding invoices?

Can I still pay for my order by credit card if I am on terms?

Payments

Account & Payment Information

Does Chem-Impex have custom synthesis capabilities?

Where can I find the chemical properties, structure and CAS# of the product I want to order?

Are there any additional fees associated with certain products?

Where can I find documentation regarding a product?

Where Can I Find A Certificate Of Analysis (COA) For The Item I Purchased?

Where can I locate Certificates of Origin?

Documentation

Can I return a product if I no longer need it?

What if my product is damaged and cannot be used?

What is your return policy?

How do I report an issue with my product?

Returns

What if my product is backordered?

Where can I find tracking for my package?

Do you offer same day shipping and is there a cut-off time?

How much is shipping?

Do you offer international shipping?

Are there any shipping restrictions for certain products?

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Can I change my shipping address after placing the order?

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Do you offer local pickup as an option?

Shipping

Shipping & Returns

Does Chem-Impex meet any supplier diversity requirements?

Who is Chem-Impex?

What is the mission of our company?

What are our Core Values?

Which Industries do we serve?

What Certifications or Accreditations do we have?

What is our commitment to quality?

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About Chem-Impex

About Us

Who do I contact if there is an issue with the product performance?Updated a month ago