Ordering
Can shipping be charged to my FedEx account?
Yes, absolutely! You can choose to ship your order collect using your FedEx account. At checkout, simply select Ship Collect and pick your preferred service level from the available options. You’ll then be prompted to enter your FedEx account numbe
How can I place an order with Chem-Impex?
Once an account has been established, there are many ways to submit an order with us. You can easily place new orders online at www.chemimpex.com, input the required products into the cart and click on the Checkout button. If you’d like to submit a p
How do I make a change to my order after it has already been processed?
If you need to modify an order that’s already been processed, please reach out to us directly. While we don’t have online order editing capabilities at this time, our team is here to help. You can call us at 630-766-2112 (or 800-869-9290 toll-free),
Does Chem-Impex ship internationally?
Yes! Chem-Impex is proud to serve customers worldwide. Shipping costs are calculated at checkout, and additional fees for special handling or packaging may apply. Depending on the product and quantity ordered, certain shipments may require special ar
Is an Account required to place an order?
Yes, an account is required to place an order. To set up your account, please complete and submit our customer registration form at https://www.chemimpex.com/account/register. Please allow up to two business days for processing. You’re welcome to pla
Which currency is my order charged in?
All Chem-Impex prices are listed, quoted, and charged in U.S. dollars (USD).
What payment options are available?
At Chem-Impex, we offer a variety of convenient payment options to best support your needs. We accept:. All major credit cards. Payment terms for approved accounts. Bank transfers. Wire transfers. If you are interested in setting up payment terms, pl
How can I request a quote for bulk quantities or custom synthesis?
It’s simple to request quotes:. Bulk Quote Requests. From the main page, use the Products dropdown at the top, navigate to Requests, and select Custom Synthesis Requests. Custom Synthesis Quote. You’ll be directed to a short form for either requests
What can your products be used for?
All of our products are intended strictly for research use only. They are not approved for commercial applications, medical diagnostics, therapeutic use, or consumption by humans or animals. If you have any questions about the appropriate use of our
Can I use the products for personal use?
All of our products are intended strictly for research use only and are not for personal use. They are not approved for commercial applications, medical diagnostics, therapeutic purposes, or consumption by humans or animals. If you have any questions
Can I add/remove items to/from my order once it has been placed?
If you need to make changes to an order you’ve already placed online, please contact us directly. While we don’t offer online editing of orders at this time, our team is here to assist you. Please note that additional payment may be required before w
How can I search for a product by CAS number, catalog number, or chemical name?
At Chem-Impex, making it easy to find exactly what you need is part of our commitment to precision and quality. You can search for products by CAS number, catalog number, or chemical name right from our homepage:. Use the search bar:From the main pag
How do I apply promo/discount codes?
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri