Shipping
What if my product is backordered?
We understand how important it is for you to receive your products on time, and we’ll make every effort to fulfill your backordered item as quickly as possible. Our customer service team will keep you informed with estimated lead times and regular up
Where can I find tracking for my package?
Yes! Once you’re logged into your Chem-Impex account, you can easily view your order history and current status from your account dashboard by selecting Orders. Additionally, once your order has been fulfilled, we’ll send you an email that includes y
Do you offer same day shipping and is there a cut-off time?
Yes, we are able to accommodate same day shipping for most items that show In Stock and orders that are placed by 12pm CST.
How much is shipping?
Shipping costs vary based on the total weight of your package and the destination. Any additional fees, such as for special handling or packaging, are calculated automatically at checkout so you’ll see the full cost before completing your order.
Do you offer international shipping?
Yes! Chem-Impex is proud to serve customers worldwide. Shipping costs are calculated at checkout, and additional fees for special handling or packaging may apply. Depending on the product and quantity ordered, certain shipments may require special ar
Are there any shipping restrictions for certain products?
At Chem-Impex, keeping your shipments safe and compliant is always top of mind. Because hazardous material classifications and shipping rules can vary, sometimes we’ll need to adjust product sizes to meet those guidelines. Also, FedEx may have restri
Can I ship collect on my FedEx account?
Yes, absolutely! You can choose to ship your order collect using your FedEx account. At checkout, simply select Ship Collect and pick your preferred service level from the available options. You’ll then be prompted to enter your FedEx account numbe
Can I change my shipping address after placing the order?
If your order hasn’t yet been fulfilled and shipped, we’ll do our best to update the shipping address for you. Please contact us as soon as possible at [email protected] or call us at 630-766-2112 (or 800-869-9290 toll-free). We’re here to help
Can I combine multiple orders to save on shipping costs?
While we’re not able to consolidate separate orders on our end, you’re welcome to combine your needs into a single purchase order (PO) to help reduce shipping costs. By placing all desired items together in one order, we can process and ship them at
Do you offer local pickup as an option?
Yes! We’re happy to offer local pickup for your convenience. You can select this option during checkout. Once your order is ready, we’ll send you an email to let you know it’s available for pickup. Please stop by and say Hello!!. 935 Dillon DriveWo