Account Information
How do I log into my account?
To log into your account, please select the Sign In link that is found on the upper left hand corner of our website. You can also log in anytime by visiting https://www.chemimpex.com/pages/sign-in. If you aren’t taken directly to your account, simpl
How do I create an account?
To purchase products from Chem-Impex, you’ll first need to register and be approved for an account. Getting started is easy — simply click here or visit our main page and select the Register button at the top left to access the Account Registration p
How long does it take for approval after registering for an account?
Once you have completed the registration form and your information is submitted, our team will carefully review it and get back to you within 2 business days with an update on your account status. At Chem-Impex, we aim to make this process as smooth
Can I place an order while I am waiting for approval for an account registration?
Absolutely! You’re welcome to place an order right away. Once your registration form has been reviewed and approved, we’ll be glad to process your order promptly and move it forward for fulfillment.
How do I know if my Account registration is approved or denied?
Once you’ve completed the registration form and submitted your information, our team will promptly review it and follow up within 2 business days with an update on your account status via email.
Why can't I see all my past orders?
In September 2024, we upgraded to a new website platform to enhance your experience and better meet your needs. As part of this transition, we weren’t able to import all past orders from our previous system. All orders placed on our new website will
Are there restrictions on who can register for an Account?
Yes! All of our products are intended strictly for research use only from a qualified company. They are not approved for personal use, commercial applications, medical diagnostics, therapeutic use, or consumption by humans or animals.
What happens if I am not approved for an Account?
If, after reviewing your submitted Account Registration form, we’re unable to approve your account, our team will reach out to let you know your account status and explain the reasons behind the decision. In some cases, we may need a bit more informa